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Welcome to our claim services!

OneWorld Assist understands the importance of exceptional claims service and we do our best to make the process as simple as possible. In fact, we have recently added a new feature to our website, allowing you to open a claim online at your convenience. Please choose one of the following options below to initiate your claim.

Option #1 - Open your claim online

NEW!Start the claims process sooner by completing your medical/dental or trip cancellation/interruption claim forms online. Get Started!

Note: If you are opening a claim under any of the following coverage types, please choose either Option#2 or Option#3 below:

  • Lost, Stolen or Damaged Baggage
  • Delayed Baggage or Flight Delay (excluding claims on Trip Cancellation/Trip Interruption policies)
  • Prescription Glasses Replacement for travelling Canadians
  • Rental Car Physical Damage Protection

Option #2 - Download and print claim forms

This option allows you to print, complete and mail your claim forms directly to OneWorld Assist.

Option #3 - Call Customer Service

Rather speak to one of our knowledgeable Customer Service Representatives? Simply contact us and we will walk you through the claims process.

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