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Contacting us
Global toll-free
If you are travelling
overseas, and are in one of the countries listed below, and
need to contact us regarding assistance or hospitalization,
you must first dial the international access code of the country
you are travelling in plus our global toll-free number. For
example, if you are in Australia and need to reach us, you
must dial 0011 + 800-663-00399.
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Australia:0011 or 00111
Austria:00
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Belgium:00 |
China:00
Costa Rica:00
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Denmark:00 |
Finland:00 or 990
France:00 |
Germany:00 |
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Hong Kong:001
Hungary:00
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Ireland:00
Israel:00 or 014
Italy:00
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Japan:010 or
0061 010 or
0041 010 or
001 010 or
0033 010
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Luxembourg:00 |
Macau:00
Malaysia:00
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Netherlands:00
New Zealand:00
Norway:00
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Philippines:00
Portugal:00
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Singapore:001
South Africa:09 or 00
South Korea:001 or 002 or 008
Spain:00
Sweden:00
Switzerland:00
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Taiwan:00 |
United Kingdom:00 |
Calling collect
Calling Canada from a foreign country can sometimes be difficult.
If you are not in one of the countries listed above or are having trouble reaching us through our global toll-free number, please call us collect using one of the Canada Direct access numbers listed below. A Canada Direct access number allows you to speak immediately with a Canadian operator. Once you are speaking with a Canadian operator simply tell him or her you wish to make a collect call to this number, 1-604-278-4108.
For more information on Canada Direct, visit http://www.infocanadadirect.com/.
Canada Direct access numbers
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
| A |
| Alaska: |
1-800-555-1111 or 1-800-646-000 |
| Antigua: |
1-800-744-2580 Available from dedicated phones at airports, post offices, seaports or selected hotels. |
| Argentina: |
0-800-222-1004 or 800-888-3868 |
| Australia: |
1-800-881-150 or 1-800-551-177 |
| Austria: |
0-800-200-217 |
| Azores: |
800-800-122 |
 Top |
| B |
| Bahamas: |
1-800-463-0501 Available only on public pay phones. |
| Bahrain: |
80-01-00 |
| Balearic Islands: |
900-99-00-15 |
| Barbados: |
1-800-744-2580 Available only on public pay phones. |
| Belarus: |
Moghilev, Gomel, Vitebsk, Grodno, Brest, Minsk: 8, wait for a second dial tone before dialing: 800-111 |
| Belgium: |
0-800-10019 or 0-800-70019 |
| Belize: |
Hotels 558, Public phones 816 |
| Bermuda: |
1-800-744-2580 Available only on public pay phones. |
| Bolivia: |
800-10-0101 |
| Brazil: |
0800-890-0014 |
| Brunei: |
800-010 |
| Bulgaria: |
00-800-1359 Not available from pay phones. |
| Top |
| C |
| Canada: |
1-800-555-1111 or 1-800-646-0000 |
| Canary Islands: |
900-99-00-15 |
| Cayman Islands: |
1-800-744-2580 Available only on public pay phones. |
| Chatham Islands: |
000-919 |
| Chile: |
800-360-280 or 800-800-226 |
| China: |
Main cities 108-186 Not available from pay phones. |
| Christmas Island: |
1-800-881-150 or 1-800-551-177 |
| Colombia: |
01-800-9-19-0057 |
| Corsica: |
0-800-99-0016 or 0-800-99-0216 |
| Costa Rica: |
0-800-015-1161 |
| Croatia: |
0-800-22-01-01 |
| Cyprus: |
800-9-0012 |
| Czech Republic: |
800 001 115 |
| Top |
| D |
| Denmark: |
80-01-00-11 |
| Dominica: |
1-800-744-2580 Available only on public pay phones. |
| Dominican Republic: |
1-800-333-0111 |
| Top |
| E |
| Ecuador: |
1-999-175 |
| Egypt: |
Cairo 365-3643, outside of Cairo (02) 365-3643 |
| Elba: |
800-172-213 |
| Estonia: |
0800-12011 |
| Top |
| F |
| Fiji: |
004-890-1005 |
| Finland: |
0-800-110011 |
| France: |
0-800-99-00-16 or 0-800-99-02-16 |
| French Guyana: |
0-800-99-00-16 |
| Top |
| G |
| Gabon: |
00, wait for a second dial tone before dialling: 012 |
| Germany: |
0-800-888-0014 |
| Ghana: |
019-233 |
| Greece: |
00-800-1611
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| Grenada: |
1-800-744-2580 Available only on public pay phones. |
| Guadeloupe: |
0-800-99-00-16 |
| Guam: |
1-888-788-1005 |
| Guatemala: |
9999-198 |
| Guyana: |
0161, Georgetown 161 |
| Top |
| H |
| Haiti: |
161 |
| Hawaii: |
1-800-555-1111 or 1-800-646-0000 |
| Hong-Kong: |
800-96-1100 |
| Hungary: |
06-800-01211 |
| Top |
| I |
| Iceland: |
800-9010
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| India: |
000-167 Available only on International Direct Dial phones. |
| Indonesia: |
001-801-16 or 008-801-16 |
| Iran: |
Available only on dedicated phones displaying the Canada Direct symbol. |
| Ireland: |
1-800-555001 |
| Israel: |
1-800-9494-105 or 1-800-9205-140 Not available in Palestinian territory. |
| Italy: |
800-172-213 |
| Ivory Coast: |
00-11-00 |
| Top |
| J |
| Jamaica: |
1-800-222-0016, hotels 876 |
| Japan: |
00-539-161 or 00-66-55-161 |
| Top |
| K |
| Kenya: |
0-800-22-0114 |
| Korea (south): |
00-722-015 |
| Top |
| L |
| Lebanon: |
01-423-935 Not available from pay phones. |
| Lithuania: |
8-800-900-04 Service available from Pulsar phones without inserting a phone card. |
| Luxembourg: |
800-2-0119 |
| Top |
| M |
| Macao: |
0-800-100 |
| Macedonia: |
00-800-4277 |
| Madeira: |
800-800-122 |
| Malaysia: |
1-800-80-00-17 |
| Malta: |
0-800-890-150 |
| Marie-Galante: |
0-800-99-00-16 |
| Martinique: |
0-800-99-00-16 |
| Mauritius: |
01-110 |
| Mexico: |
01-800-123-0200 or 01-800-021-1994 When calling from a public pay phone, use phone marked LADATEL or TELMEX. |
| Monaco: |
800-90016 |
| Montserrat: |
1-800-744-2580 Available only on public pay phones. |
| Morocco: |
00-211-0010 |
| Top |
| N |
| Netherlands: |
0-800-022-9116 |
| New Zealand: |
000-919 |
| Nicaragua: |
1-800-0168 |
| North Africa (Spain): |
900-99-0015 |
| Northern Ireland (UK): |
0-800-559-3141 or 0-800-096-0634 |
| Norway: |
800-19-111 |
| Top |
| P |
| Pakistan: |
00-800-15-001 Available only on International Direct Dial phones. |
| Panama: |
00-800-0119 |
| Papua New Guinea: |
No service as of December 2002 |
| Paraguay: |
008-14-800 |
| Peru: |
800-502-90 |
| Philippines: |
105-10 |
| Poland: |
0, wait for a second dial tone before dialing: 0-800-111-4118 |
| Portugal: |
800-800-122 |
| Puerto Rico: |
1-800-496-7123 |
| Top |
| Q |
| Qatar: |
No service |
| Top |
| R |
| Reunion Island: |
0-800-99-00-16 |
| Romania: |
01-800-5000 |
| Russia: |
8, wait for a second tone before dialing: 10-800-110-1012 Available only on International Direct Dial phones and phones using card. |
| Top |
| S |
| San Marino: |
800-172-213 |
| Scotland: |
0-800-89-0016 |
| Senegal: |
3074 |
| Singapore: |
8000-100-100 |
| Slovak Republic: |
0800-000-151 |
| South Africa: |
0-800-99-0014 |
| Spain: |
900-99-00-15 |
| Sri Lanka: |
(01) 43-00-77, Metro Colombo 43-00-77 |
| St. Barthelemy: |
0-800-99-00-16 |
| St. Kitts & Nevis: |
1-800-744-2580 Available only on public pay phones. |
| St. Lucia: |
1-800-744-2580 Available only on public pay phones. |
| St. Martin: |
0-800-99-00-16 |
| St. Pierre and Miquelon: |
0-800-99-00-16 |
| St. Vincent & the Grenadines: |
1-800-744-2580 Available only on public pay phones. |
| Sweden: |
020-799-015 Debited cards are required for card phone to access a line. |
| Switzerland: |
0-800-55-8330 |
| Syria: |
0811 Not available from pay phones. |
| Top |
| T |
| Taiwan: |
00-80-12-0012 |
| Tasmania: |
1-800-881-150 or 1-800-551-177 |
| Thailand: |
001-999-15-1000 |
| Trinidad & Tobago: |
Hotels 1-800-744-3501, ports 22 |
| Turkey: |
00-800-16677 |
| Turks & Caicos: |
01-800-744-2580 Available only on public pay phones. |
| Top |
| U |
| Ukraine: |
8, wait for a second dial tone before dialing: 10017 |
| United Arab Emirates: |
0-800-141 A surcharge of 30 fils per call will be applied. |
| United Kingdom: |
0-800-559-3141 or 0-800-096-0634 |
| United States: |
In the 50 states 1-800-555-1111 or 1-800-646-0000 |
| Uruguay: |
000-419 |
| Top |
| V |
| Vatican City: |
800-172-213 |
| Venezuela: |
0-800-100-1100 |
| Vietnam: |
1201-1010 |
| Virgin Islands (UK): |
01-800-744-2580 Available only on public pay phones. |
| Virgin Islands (USA): |
1-800-496-0008 |
| Top |
| W |
| Wales: |
0-800-559-3141 or 0-800-096-0634 |
| Top |
| Y |
| Yemen: |
Suspended January 31, 2002 |
| Top |
| Z |
| Zambia: |
00-883 |
| Zimbabwe: |
00-897 |
| Top |
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Contacting us