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Customer testimonials
What our customers are saying
People come first at OneWorld Assist.
Whether it be an emergency hospitalization, missed flight or legal assistance, our job is not complete until your problem is solved. Our priority is getting you the most appropriate care and assistance you need, quickly.
Testimonials
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| "No doubt about it, OneWorld Assist provides great service because of quality people like you. We are so grateful for your personal and timely work on behalf of our grandfather whose health condition required him to be returned home expeditiously. You must know what a great job the people at the air ambulance transport company did. It was a beautiful thing to watch. All of you more than lived up to our expectations." |
| -- Dave Yancey |
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I just wanted to let you know, Rose, how much I appreciated all the help and moral support you provided when my husband was hospitalized in Honolulu. Your calm voice at the end of the phone really made a lot of difference and your assistance in facilitating our return home was much appreciated.
Could I ask you to also thank Ali? He was very patient with my phone calls regarding the status of our claim and my thanks go out to him also."
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| -- Kathleen Halstead |
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| "Please accept my sincere appreciation for the manner in which you have handled my claim in the past. I have dealt with many insurance companies over the years and it is very refreshing for me to have a claim handled in the manner in which you did mine." |
| -- Donald Lefebre |
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| "I am writing to thank you and your company for your excellent service to me. I wish every company was as prompt and efficient in their customer service. THANK YOU! " |
| -- Patricia Brydon |
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I would like to thank OneWorld Assist for outstanding assistance with respect to my pleasant stay at the Bumrungrad Hospital in Bangkok, Thailand.
From the evening I entered the hospital until I departed two days later, both Helen and Vanessa called my room to ensure that I was being well attended to. On the day of my release from the hospital, Helen took the time to discuss with the administrator/cashier that OneWorld Assist would incur medical, room and miscellaneous expenses. And during my stay at the hospital, Helen recommended that I contact my family in Vancouver to inform them of my condition. She kindly offered to call my parents if I was too fatigued. Both took the time to share their concerns and to communicate in a personal and genuine manner.
For the combination of superb and caring customer service from your team, and the world-renowned facility at the Bumrungrad Hospital, I am indeed grateful."
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| -- John Phanthoupheng |
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