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Customer testimonials
What our customers are saying
People come first at OneWorld Assist.
Whether it be an emergency hospitalization, missed flight
or legal assistance, our job is not complete until your problem
is solved. Our priority is getting you the most appropriate
care and assistance you need, quickly.
Testimonials
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| "No doubt about it, OneWorld
Assist provides great service because of quality
people like you. We are so grateful for your personal
and timely work on behalf of our grandfather whose
health condition required him to be returned home
expeditiously. You must know what a great job the
people at the air ambulance transport company did.
It was a beautiful thing to watch. All of you more
than lived up to our expectations." |
| -- Dave Yancey |
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| " I just wanted to let you
know, Rose, how much I appreciated all the help
and moral support you provided when my husband was
hospitalized in Honolulu. Your calm voice at the
end of the phone really made a lot of difference
and your assistance in facilitating our return home
was much appreciated.
Could I ask you to also thank Ali? He was very patient
with my phone calls regarding the status of our
claim and my thanks go out to him also." |
| -- Kathleen Halstead |
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| "Please accept my sincere
appreciation for the manner in which you have handled
my claim in the past. I have dealt with many insurance
companies over the years and it is very refreshing
for me to have a claim handled in the manner in
which you did mine." |
| -- Donald Lefebre |
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| "I am writing to thank you
and your company for your excellent service to me.
I wish every company was as prompt and efficient
in their customer service. THANK YOU! " |
| -- Patricia Brydon |
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| " I would like to thank OneWorld
Assist for outstanding assistance with respect to
my pleasant stay at the Bumrungrad Hospital in Bangkok,
Thailand.
From the evening I entered the hospital until I
departed two days later, both Helen and Vanessa
called my room to ensure that I was being well attended
to. On the day of my release from the hospital,
Helen took the time to discuss with the administrator/cashier
that OneWorld Assist would incur medical, room and
miscellaneous expenses. And during my stay at the
hospital, Helen recommended that I contact my family
in Vancouver to inform them of my condition. She
kindly offered to call my parents if I was too fatigued.
Both took the time to share their concerns and to
communicate in a personal and genuine manner.
For the combination of superb and caring customer
service from your team, and the world-renowned facility
at the Bumrungrad Hospital, I am indeed grateful."
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| -- John Phanthoupheng |
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