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Claimant Services
OneWorld Assist offers insureds a wide variety of travel and medical assistance and claims coordination services, leaving you secure in the knowledge your clients’ travel needs will be taken care of.
Whether working with medical providers regarding a health crisis, airlines for trip interruptions or international law enforcement authorities for claims involving theft, our professional team of multilingual case managers provides full-service assistance, and claims coordination every step of the way.  Find out what claimants are saying about OneWorld Assist.
Medical Assistance
- Assistance locating nearest and most appropriate medical care services
- Medical care monitoring and review via physician/surgeon consultation
- Emergency medical evacuation authorization and management
- Monitoring of treatment and recovery
- Management of remains repatriation
- Providing medical assistant
to travel with claimant, when necessary
- Family travel assistance, if necessary
- Communications and contact management between claimant, family, personal physician and/or employer
Travel Assistance
- Visa/passport information
- Inoculation/vaccination requirements
- Weather information
- Currency exchange information
- Legal assistance
- Message centre
- Canadian Consular services worldwide
Claims Management
- Claims payment coordination
- Direct payment of eligible expenses to hospitals and other medical care providers
- Coordination of services on behalf of claimant with the following organizations:
> Hospitals and administrators
> Ground and air ambulatory companies
> Foreign Affairs departments
> Police and regional law enforcement agencies
> Consulates and embassies
> Airlines and other transportation companies
> Travel agents and tour guides
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