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Claimant Services
OneWorld Assist offers insureds a wide variety of travel
and medical assistance and claims coordination services, leaving
you secure in the knowledge your clients’ travel needs will
be taken care of.
Whether working with medical providers regarding a health
crisis, airlines for trip interruptions or international law
enforcement authorities for claims involving theft, our professional
team of multilingual case managers provides full-service
assistance, and claims coordination every step of the
way.  Find
out what claimants are saying about OneWorld Assist.
Medical Assistance
- Assistance locating nearest
and most appropriate medical care services
- Medical care monitoring
and review via physician/surgeon consultation
- Emergency medical evacuation
authorization and management
- Monitoring of treatment
and recovery
- Management of remains
repatriation
- Providing medical assistant
to travel with claimant, when necessary
- Family travel assistance,
if necessary
- Communications and contact
management between claimant, family, personal physician
and/or employer
Travel Assistance
- Visa/passport information
- Inoculation/vaccination
requirements
- Weather information
- Currency exchange information
- Legal assistance
- Message centre
- Canadian Consular services
worldwide
Claims Management
- Claims payment coordination
- Direct payment of eligible
expenses to hospitals and other medical care providers
- Coordination of services
on behalf of claimant with the following organizations:
> Hospitals and administrators
> Ground and air ambulatory companies
> Foreign Affairs departments
> Police and regional law enforcement
agencies
> Consulates and embassies
> Airlines and other transportation companies
> Travel agents and tour guides
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